Refund & Digital Product Policy
Digital downloads
Because digital products can be copied instantly, all sales are final unless the file is defective or you were charged in error. If something's wrong, contact us within 14 days and we'll make it right.
Physical products
Undamaged items may be returned within 14 days of delivery for a refund, minus shipping. Items must be in original condition. Contact us before sending anything back.
Preorders
Preorders can be cancelled for a full refund until the item ships.
Wind & Ember Studios · Last updated 2026